Shipping & Delivery Policy

Last Updated: October 2025

At Heaven Beds Ltd, we pride ourselves on delivering comfort straight to your doorstep — safely, efficiently, and with care.
This Shipping & Delivery Policy explains how and when you can expect your order to arrive once placed on www.heavenbeds.com.

If you have any questions, please contact us at 📧 heavenbeds@gmail.com.

1. Delivery Coverage

We deliver across the United Kingdom, including:

• England
• Scotland
• Wales
• Northern Ireland

If you live outside these areas and wish to order, please contact us for a custom quote.

2. Delivery Charges

We aim to keep delivery fair and transparent:

Assembly services and premium delivery options are available at additional cost.

3. Delivery Timeframes

Our delivery time depends on the product type and stock availability:

Once your order is ready, our team will contact you to schedule a convenient delivery date and time.

Please note: Delivery dates are estimates, not guarantees. External factors like traffic, weather, or supplier delays may occasionally affect delivery.

4. Delivery Process

Our delivery partner will:

• Contact you in advance to confirm the delivery date
• Deliver your items to the address provided during checkout
• Call before arrival (when possible)

If you’ve requested assembly, our team will carry the bed to your chosen room and set it up for you.

5. Assembly Service (Optional)

We offer an assembly service upon request at checkout or after purchase.
This includes:

• Carrying your bed to your chosen room
• Assembling it professionally

However, it does not include:

• Dismantling or removing old furniture
• Packaging disposal
• Mattress removal

If you require removal of old items, please contact us before delivery for a custom arrangement.

6. Customer Responsibilities

Before delivery, please:

• Ensure the doorways, stairways, and hallways are large enough to accommodate your furniture
• Confirm that the delivery address and contact number are correct
• Arrange for someone to be available to receive the delivery

If we arrive and you are unavailable, a £60 redelivery charge may apply.

7. Failed or Missed Deliveries

If a delivery cannot be completed because:

• The customer is not present, or
• Access is restricted (e.g., narrow stairs or tight spaces),

the driver may need to return the item to our warehouse.
In such cases, a redelivery charge will apply before reattempting delivery.

8. Damaged or Incorrect Deliveries

We take great care to package and handle all items safely.
If your order arrives damaged or incorrect:

1. Inspect your delivery upon arrival.
2. Report any visible damage within 48 hours via email with supporting photos.
3. We’ll arrange a replacement, repair, or refund depending on the issue.

Please do not assemble or use damaged goods — doing so may void eligibility for a replacement.

9. Delays Beyond Our Control

Occasionally, deliveries may be delayed due to:

• Severe weather or road closures
• Supplier or manufacturing issues
• Courier network disruptions

While these circumstances are outside our control, we’ll always keep you updated and do everything possible to resolve delays quickly.

10. Tracking Your Order

Once your order is dispatched, you’ll receive an email or text confirmation with delivery details.
For any updates, you can contact us directly at 📧 heavenbeds@gmail.com with your order number.

11. International Orders

We currently do not offer international shipping outside the United Kingdom.
If you wish to arrange international freight or courier pickup, please contact us before ordering.

12. Contact Us

For any shipping or delivery enquiries:
📧 heavenbeds@gmail.com
🌐 www.heavenbeds.com

Our customer support team is available Monday–Friday, 9 AM to 6 PM, and typically responds within 24–48 hours.